Courses & Access
How do I access my course after purchase?
As soon as your payment is complete, your course is added to your account automatically. Log in at My Account, open My Courses, and start learning straight away. You’ll also receive an order confirmation email with your login details.
How long do I have access to a course?
You get 12 months of access from the date of purchase, unless stated otherwise on the course page. If you need an extension, contact us at info@abramshealthcare.co.uk.
Can I study on my phone or tablet?
Yes. Our platform works in any modern browser on desktop, tablet and mobile — no special software needed.
Do I need any prior experience or qualifications?
No. Our courses are written for absolute beginners through to experienced staff refreshing mandatory training. Each course page lists who it’s designed for.
What’s the difference between buying individual courses and a Package?
Individual courses are one-off purchases for a single topic. Packages bundle our most-requested courses into one discounted price — ideal if you need several mandatory courses (for example, all the annual refresher topics for a care role). Browse packages on the Packages page.
Do you offer training for businesses or whole teams?
Yes — this is our speciality. We provide tailored compliance training, policies and procedures aligned with CQC requirements for care providers across the UK. Email info@abramshealthcare.co.uk or call +44 115 777 0127 for a quote.
Certificates
Will I receive a certificate?
Yes. When you successfully complete a course you’ll receive a digital certificate, usually available immediately in your account and sent to your email.
How can an employer verify my certificate?
Every certificate carries a unique Credential ID. Anyone can verify it in seconds using our Verify Certificate tool.
I’ve lost my certificate. Can I get it again?
Yes — log in to My Account and re-download it, or email info@abramshealthcare.co.uk with your order number and we’ll resend it.
Payments & Pricing
What payment methods do you accept?
We accept all major debit/credit cards and PayPal. All prices are in GBP (£).
Do you offer invoices for business customers?
Yes. For bulk purchases, invoicing and team enrolments, email info@abramshealthcare.co.uk or call +44 115 777 0127.
Is there a subscription?
No hidden subscriptions. You pay once per course or package. (If you later launch memberships, update this answer.)
Refunds & Cancellations
What is your refund policy?
We offer a 14-day satisfaction guarantee: request a full refund within 14 days of purchase as long as you’ve completed less than 25% of the course. Your statutory rights are not affected. Full details are in our Refund Policy.
What about DBS checks and other background-check services?
Because these services involve third-party processing and identity verification, they become non-refundable once your application has been submitted to the issuing body. See the Refund Policy for details.
DBS & Background Checks
Which DBS checks do you offer?
Basic, Standard and Enhanced DBS checks, plus the DBS Update Service and volunteer applications. We also provide NPPV (Non-Police Personnel Vetting) clearance support. See the shop for current prices.
How long does a DBS check take?
Typical turnaround: Basic — typically 1–3 working days · Standard — typically 5–10 working days · Enhanced — typically 10–15 working days. Timescales depend on the Disclosure and Barring Service and are outside our control, but we track every application and keep you updated by email.
What do I need to provide?
Proof of identity (passport, driving licence or biometric residence permit) and proof of address. For NPPV, additional documentation applies — we’ll send you a checklist after ordering.
What is NPPV clearance?
Non-Police Personnel Vetting is required by many NHS trusts for contractors and agency staff working on their premises. Our NPPV Clearance Service guides you through the application and vetting process.
Technical Help & Contact
I didn’t receive my confirmation email. What should I do?
Check your spam/junk folder first, confirm the email address on your order, then contact us — see below.
The video/page isn’t loading. What should I try?
Refresh the page, try another browser (Chrome or Edge recommended), disable VPN/ad-blockers, then try again. Still stuck? Contact us.
How do I contact a human?
– 📞 Phone: +44 115 777 0127 (Monday to Friday, 9:00 am – 5:00 pm UK time, GMT/BST)
– ✉️ Email: info@abramshealthcare.co.uk — we reply within 1 hour during office hours, usually much sooner
– Or use the form on our Contact Us page.