Last updated: 21 October 2026
This policy applies to purchases made on abramsgrp.com, operated by Abrams Grp LLP (Company No. OC437246 · VAT No. GB400170172), Enterprise House, David Lane, Basford, Nottingham NG6 0JU.
Our 14-day satisfaction guarantee
If a course isn’t right for you, email info@abramsgrp.com within 14 days of purchase and we’ll give you a full refund, provided you have completed less than 25% of the course content.
Your statutory cancellation right (UK consumers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to cancel a distance purchase and receive a refund.
For digital content, that right ends if you ask for access to begin immediately and acknowledge that you lose the cancellation right — which happens when you start a course after checkout. This is why we also give you our satisfaction guarantee above: even where the statutory right has ended, you can still change your mind within 14 days as long as you’ve completed less than 25% of the course.
Exclusions
The following are not refundable:
- DBS, DBS Update Service and NPPV services once your application has been submitted to the issuing body — at that point administration costs have been incurred and identity documents have been processed. Before submission, cancellations are refunded in full.
- Courses or packages where more than 25% of the content has been completed.
- Certificates already issued remain valid records; refunds do not retract completion history except where required by law.
- Requests made more than 14 days after purchase (statutory rights aside).
How to request a refund
Email info@abramsgrp.com with:
- Your order number
- The email address used at checkout
- The reason (optional but helps us improve)
No need to explain at length — “I’ve changed my mind” is enough within the guarantee window.
VAT and refunds
All prices include UK VAT at 20%. We are registered for VAT under VAT No. GB400170172, and a VAT invoice is issued with every order.
Where we refund you, we refund the full amount you paid, including the VAT. If you have claimed the VAT back, you may need to adjust it with HMRC after the refund.
How refunds are paid
Refunds are issued to your original payment method within 10 business days of approval. Depending on your bank or PayPal, it may take a few extra days to appear on your statement.
If something goes wrong
If a course is faulty, materially not as described, or access fails and we cannot fix it, you are entitled to a refund under the Consumer Rights Act 2015 regardless of the 25% rule. Contact us first — we fix most issues same day.
Contact
Abrams Grp LLP
Enterprise House, David Lane, Basford, Nottingham NG6 0JU
✉️ info@abramsgrp.com · 📞 +44 115 777 0127
Your statutory rights are not affected by anything in this policy.